What to bring
-
For new patient appointments, please arrive 20 minutes prior to your appointment time to allow adequate time to check in. Make sure you have printed and fully completed the new patient forms before you arrive.
-
Current insurance card, photo ID, insurance referral (if required), and copay
-
Complete Vanderbilt Parent form (link), if patient seen for ADHD
-
Start a Headache Diary (link), if patient seen for migraine/headache
-
List of current medications (name, dosage, pharmacy address & phone #)
-
Pertinent medical records and test results (if not sent by you or referring provider prior to visit)
-
List of questions you want to ask the provider
-
We charge a one-time $50 new patient fee in addition to any copays and deductibles.
-
If you arrive more than 15 minutes after a new patient appointment time or 10 minutes after a follow up visit, we may have to reschedule your appointment.
-
We charge a $50 no show fee for appointments not cancelled 24 hours before the appointment.
-
Televists: Patients must be seen in person at least once a year. The link for the televisit is sent 30 minutes before the appointment to the email and cell phone number on file. Additional attendees can be invited by the patient once the visit starts.
What to expect
-
The initial consultation with our providers will last 40 minutes, on average. The provider will review the chief complaint, past medical history, family and social history, and current medications and allergies. An exam, including a neurological exam will be performed on the patient. Labs, diagnostic testing or therapeutic procedures may be ordered. Some testing can be scheduled in our office and others will be ordered at outside facilities. In most cases, a follow up appointment will be scheduled.
First Visit To Our Office
What to bring
-
For follow up appointments, please arrive 10 minutes prior to your appointment time to allow adequate time to check in. You will be asked to complete an updated Review of Systems form at each follow up visit. Additionally, you will occasionally be asked to confirm and update demographic information.
-
New insurance, new referral, copay
-
List of current medications (name, dosage, pharmacy address & phone #)
-
List of medications that need to be refilled
-
New medical records or testing results ordered by other providers
-
List of questions you want to ask the provider
What to expect
-
Follow up visits last 20 minutes, on average. The provider will review updates since the last visit, go over new test results and provide refills if needed. An exam, including a neurological exam will be performed on the patient.
Follow-up Visits To Our Office
Frequently Asked Questions
Who can accompany pediatric patients to their visit?
Patients under the age of 18, must be accompanied by a parent or legal guardian to all appointments. We are unable to see patients under the age of 18 if they come alone. If someone other than the parent or legal guardian will be bringing the patient to an appointment, we must have written and notarized permission from the parent or legal guardian. Step-parents without legal custody must provide written notarized permission from both parents. You may use our form to complete this (link).
Insurance Information
Our providers participate with most insurance carriers. Below is a list that we are currently contracted with. If your insurance is not listed, please check with your insurance company or give our office a call. We will be glad to discuss other financial arrangements with you so that we can participate in your care.
-
Aetna
-
Ambetter
-
Blue Cross Blue Shield of Georgia
-
Caresource Exchange
-
Cigna
-
Coventry
-
First Health
-
Humana
-
Kaiser (if required by your plan, you must have an active referral for Atlanta Headache Specialists)
-
Novanet
-
PHCS/Multiplan
-
SuperMed
-
Three Rivers
-
Tricare (Note: we do not participate with Tricare, but we will file the claim. You will be asked to pay at the time of service and you will be reimbursed by Tricare)
-
United Healthcare
-
Wellstar
Patient Billing
All copayments, coinsurance, deductibles and self-pay rates are due at the time of service. For pediatric patients, the parent or guardian that accompanies the patient to the visit is responsible for paying the amount due at the time of service.
If your insurance requires a referral to see a specialists, it is the patient’s responsibility to make sure one is on file. For Kaiser HMO patients, we are unable to file any claims that are not covered by a referral and the patient will be responsible for the visit.
Monthly statements are sent for outstanding balances. The statements are sent to the email we have on file. The e-statement will have a link to allow you to login and pay your bill online.
Understanding Health Insurance Benefits
Every health insurance plan is different depending on the insurance company and the group. It is your responsibility to know the details of your plan. Our staff are happy to help you make sense of your plan, if you have questions. Below is some basic information for all health insurance plans.
Copay
A copay is a fixed amount the patient must pay for health care services at every office visit. The amount may differ depending on the service (i.e. office visit, specialist visit, ER visit). The copay is usually due at the time of service.
Allowed Amount
The allowed amount is the contracted rate for healthcare services the insurance company will pay the provider. The difference between the provider’s charge and the allowed amount is adjusted off.
Deductible
A deductible is a specific dollar amount the patient is required to pay for health care services before the health insurance plan begins to pay. The deductible for the plan year must be met before the insurance will begin to pay.
Coinsurance
Coinsurance is the patient’s share of the costs for health care services, apart from copays or deductible. It is usually calculated as a percentage of the allowed amount. In most cases, coinsurance begins once the deductible has been met.
Out-of-Pocket Maximum
The out of pocket maximum is the absolute maximum amount of money the patient will spend each year for healthcare services. This number includes copays, coinsurance and deductible.
Prescription Refills
Prescription refills will only be completed during regular office hours. Patients must be seen within the recommended time frame given by the provider or a minimum of 6 months, whichever is less. For patients on a Controlled Substance, the patient must be seen a minimum of every 3 months to receive refills. Refill requests will be completed within 2 business days of the request, unless a prior authorization is required by insurance, which will delay the refill.
If you call for a refill outside of our regular business hours, you will be provided with enough to get you to the next business day. You will be instructed to call back when the office opens to obtain a new refill.
When to Expect Results
EEGs are first reviewed and edited by the tech and then interpreted by one of the physicians. Routine EEG results take up to two weeks to complete and longer EEG studies can take up to three weeks. We will contact you through our patient portal with the results when available.
Medical Records and Form Completion Requests
All medical records requests must be in writing and take 7-10 business for completion. You may use one of our forms (link)
Requests for school, camp or other forms can be mailed, faxed or emailed to our office and take 7-10 business days for completion. Please complete the demographic portion of the form before sending it to us. There may be a charge for the completion of your form.
What To Expect
We provide comprehensive evaluations, personalized diagnoses, and tailored treatments focused on reducing pain and improving quality of life. Here is a summary of what you can expect.